Samsung smartphone users especially those who have Galaxy models including Samsung Galaxy S7, S8, S9, S10 and S20 complain about notification sounds that don’t work on their cellphones and they are not sure why. In this article, we will explain why notification sounds might not work on your Samsung Galaxy phone and how to resolve the issue.
Why Samsung Notification Sound doesn’t work
The following are the most common reasons why your Samsung phone might have a notification sound problem.
- Phone volume is too low
- Notification volume is too low
- Notification sound is set to silence
- Sound mode is set to silent or vibrate
- Apps notification not set
- There are no sound files on internal storage
- Speaker is damaged or the speaker is not functioning
- Software Problems
How to fix Samsung Notification Sounds not functioning
As we have cited above some of the possible reasons why notifications might not work on your Samsung phone, now let’s resolve the causes one by one.
1. Check the telephone volume level
This is ridiculous but is often the most common cause of why you cannot hear voice notifications from your phone. Many of us often keep our cellphone volume levels low especially when we are in a meeting or watching a movie in the cinema. Check the volume level and maybe you will get an answer to the problem.
2. Check the volume level of the Notification
It’s possible that the notification volume is set to low and therefore, you don’t get loud enough for you to hear. In such cases, just add the notification sound to a level that you can hear clearly.
3. Voice Notification is set to Silent
Another reason your cellphone doesn’t make a sound from an incoming notification is because your phone’s notification sound is muted or set to silence. Try removing the sound and see if it fixes the problem.
4. Sound Mode is set to silent or vibrate
Often, we keep our cellphones in vibration or mute mode for different reasons. Putting your phone in vibration or muting the sound will turn off alerts for notifications and calls. Activating voice mode will ensure that you get a voice alert when you receive incoming notifications.
5. Allow apps notifications
Samsung provides the option to manage notifications at the individual application level. You might not get notifications from certain applications if notifications for those applications are not set or disabled. To allow notifications from certain applications, follow the steps below.
- Open Settings
- Tap Notifications
- In the notification panel, select the application for which you want to receive notifications and activate it.
You can also adjust the way you want to receive notifications from each application. To do this, follow these steps.
- Open Settings
- Tap Notifications
- At the top right of the notifications panel, tap Advanced
- In the Advanced Notification Settings panel, select the application that you want to adjust how you want to receive notifications.
- In the apps notification panel, tap General notifications
- Tap Sound and select the notification tone you want to set for this apps.
- Likewise, in the application notification panel, you can tap New message and set the notification tone that you want to hear when you receive a message from this apps.
6. There are no sound files on your cellphone
Check that you have accidentally deleted all media files from your cellphone. Sometimes, we often delete files that are of no use to us, but your phone may request that they function normally. For example, your cell phone uses media or sound files that are in internal storage to generate voice alerts. These files are important and deleting them will cause your phone to behave abnormally.
7. Broken speaker on your cellphone
Sound is sent from your speakerphone. If the speaker is damaged, obviously you will not be able to hear any sound from your phone. Check and verify that this is not the cause of the problem.
8. Software problems
Sometimes interference or bugs in the software can often cause problems with the normal functioning of your phone. Keeping your cellphone updated will ensure the resolution of software bugs and problems on your cellphone.
9. Reset All Settings to Default
If the above solutions do not solve the problem, try resetting the phone. Resetting your phone to its original settings will overwrite the wrong configuration which might cause problems.
To reset the settings to default, go to Settings> General management -> Reset -> Reset Settings -> Confirm Reset.
10. Restore your phone to Factory default
Try this option only if the above method doesn’t work. But before proceeding with this method, make sure you have backed up your files and data correctly because your cellphone will be completely destroyed and all existing data will be deleted during the process.
To reset the factory to default, go to Settings> General management -> Reset -> Factory data reset -> Reset confirmation.
11. Visit the Customer Service Support center
We hope that at least one of the solutions above will help you fix the voice notification problem on your Samsung phone. However, if the repair fails, you should consider contacting Samsung customer support or visiting the nearest Support center for further troubleshooting.